1. Introduction
Dabane Technologies (“we,” “us,” or “our”), operating from 259 Phakamisa Township, King William’s Town, is committed to safeguarding the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act (ECTA).
By using our website or engaging our ICT and security services, you consent to the data practices described in this policy.
2. Information We Collect
We only collect personal information that is necessary for us to provide our services or comply with legal requirements.
- Identifiers: Name, surname, South African ID number (where required for formal contracts), and business registration details.
- Contact Information: Email address, physical address (for onsite installations), and phone numbers.
- Technical Data: IP addresses, browser types, and device information collected via cookies for website optimization.
- CCTV & Security Data: We provide the infrastructure for surveillance. While we may have access to system logs during maintenance, the ownership and control of recorded footage rest solely with the Client (The Responsible Party).
- Financial Information: Banking details for electronic fund transfers (EFT) and invoicing purposes.
3. How We Collect Data
We collect data through the following touchpoints:
- Direct Interaction: When you fill out our “Request a Quote” form or contact us via WhatsApp/Email.
- Service Provision: During the setup of domains, business emails, and server configurations.
- Automated Technologies: As you navigate our site, we may use cookies to collect standard log information.
4. Purpose of Processing
We process your personal information for the following reasons:
- To provide specialized IT Infrastructure and Security services.
- To manage domain registrations and business email hosting.
- To process payments and issue tax invoices in ZAR.
- To provide technical support and maintenance alerts.
- To comply with the requirements of the South African Revenue Service (SARS) and other regulatory bodies.
5. Data Security & Storage
We take the security of your data seriously and have implemented the following measures:
- Encryption: All data transmitted via our website is protected by SSL (Secure Socket Layer) encryption.
- Access Control: Only authorized personnel involved in your project have access to your personal information.
- Local Hosting: Our website and email servers are hosted in secure South African data centers to ensure data remains within the local jurisdiction where possible.
6. Disclosure to Third Parties
We do not sell or rent your personal information. We only share data with third parties when necessary to fulfill our service to you:
- Domain Registrars: (e.g., ZACR for .co.za domains) to secure your web identity.
- Legal Authorities: If required by South African law or a court order.
7. Your Legal Rights (POPIA)
Under POPIA, you have the right to:
- Request Access: You may ask what information we hold about you.
- Request Correction: You may ask us to update or correct inaccurate data.
- Request Deletion: You may ask us to delete your data (subject to legal record-keeping requirements, such as those for SARS).
- Object to Processing: You may withdraw your consent at any time.
8. Retention of Information
We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by South African law (typically 5 years for financial records).
9. Contacting our Information Officer
In compliance with POPIA, Dabane Technologies has appointed an Information Officer to oversee data privacy.
- Information Officer: Lancelot Lamla Mbilini
- Address: 259 Phakamisa Township, King William’s Town, 5620.
- Email: Info@dabanetech.co.za
- Phone: 081 825 6051