Frequently Asked Questions
01
Where is Dabane Technologies located and do you offer onsite services?
We are based at 259 Phakamisa Township, King William's Town. We are a mobile-ready team and provide onsite technical support, CCTV installations, and network maintenance throughout the Eastern Cape.
02
My computer is extremely slow; do I need to buy a new one?
Not necessarily. We specialize in performance optimization. Often, upgrading to an SSD (Solid State Drive) and increasing RAM can make a 5-year-old machine faster than many new entry-level models at a fraction of the cost.
03
Can you recover data from a hard drive that won’t turn on?
In many cases, yes. We use specialized tools to recover data from crashed, formatted, or corrupted drives and USB sticks. We recommend that you stop using the device immediately to prevent further data loss.
04
What happens to my security footage during a power outage or load shedding?
We design our systems with local South African conditions in mind. We can integrate your security rack with a UPS (Uninterruptible Power Supply) or battery backup to ensure your cameras keep recording even when the grid goes down.
05
Why should I pay for business email hosting instead of using a free Gmail account?
A professional email (e.g., info@yourcompany.co.za) builds immediate trust with clients and government departments. It shows your business is established and secure. Furthermore, it gives you full control over your data and branding.
06
Is Dabane Technologies a BEE-compliant company?
Yes, we are a 100% black-owned and managed South African company. We are dedicated to local economic empowerment and excellence in the ICT sector.
07
How long does a typical computer or server repair take?
Most hardware diagnostics and software repairs are completed within 24 to 48 hours. For server-critical issues, we prioritize emergency support to minimize your business downtime.
08
Can I view my CCTV cameras on my phone when I am away from home?
Absolutely. All our modern CCTV installations include mobile integration. As long as you have an internet connection, you can view live feeds and playback recorded footage from anywhere in the world.
09
Why would my business need a VPN?
A VPN (Virtual Private Network) is essential if you have staff working from home. it creates a secure, encrypted "tunnel" for them to access office servers without exposing your sensitive data to hackers on the open internet.
10
Do I own my domain and logo once the project is finished?
Yes. At Dabane Technologies, we believe in transparency. Once final payment is made, you hold full ownership of your domain registration and the high-resolution vector files for your logo.